BREAKING: How To Profit By WOWing Your Customers – part II
Tuesday 20th Sep 2022
Jacky Leonard, past Coaching Academy colleague, Author, Bangor University Learning & Development Manager, JL Consultant, and Customer Services Specialist.
SYNOPSIS
Jacky believes Customer Service is a mindset attitude NOT a department. She argues success comes to those Business that focus on customer-experience, that makes a difference to both their teams and Customers. We will explore the 2nd part of Jacky’s book, ‘Delivering Authentic Customer Experiences’ - the culmination of 25-years work.
Jacky believes Customer Service is a mindset attitude NOT a department.
She argues success comes to those Business that focus on customer-experience, that makes a difference to both their teams and Customers.
We will explore the 2nd part of Jacky’s book, ‘Delivering Authentic Customer Experiences’ - the culmination of 25-years work.
In part I we explored the first 3 of her 7-principles of her book, AND NOW in part II, we tackle the last 4 principles…
As a business leader how do you:
1. keep your promises, to keep your Customers?
2. deliver positive Customer experiences?
3. handle complaints really well?
4. enjoy the ride?