BREAKING: How To Profit By WOWing Your Customers – part II
Tuesday 20th Sep 2022
Jacky Leonard, past Coaching Academy colleague, Author, Bangor University Learning & Development Manager, JL Consultant, and Customer Services Specialist.
SYNOPSIS
Jacky believes Customer Service is a mindset attitude NOT a department. She argues success comes to those Business that focus on customer-experience, that makes a difference to both their teams and Customers. We will explore the 2nd part of Jacky’s book, ‘Delivering Authentic Customer Experiences’ - the culmination of 25-years work.
Jacky believes Customer Service is a mindset attitude NOT a department.
She argues success comes to those Business that focus on customer-experience, that makes a difference to both their teams and Customers.
We will explore the 2nd part of Jacky’s book, ‘Delivering Authentic Customer Experiences’ - the culmination of 25-years work.
In part I we explored the first 3 of her 7-principles of her book, AND NOW in part II, we tackle the last 4 principles…
As a business leader how do you:
1. keep your promises, to keep your Customers?
2. deliver positive Customer experiences?
3. handle complaints really well?
4. enjoy the ride?
Listen to this on podcast here…
Listen to this on podcast here…